RETURNS & REFUND POLICY

Company: Art Paint Shop
Last Updated: January 31, 2026

1. OVERVIEW

This Returns & Refund Policy applies strictly to consumers (B2C). It outlines the practical steps for returning items and receiving refunds. For your statutory 14-day legal right to cancel, please refer to our separate Cancellation Policy.

2. HOW TO INITIATE A RETURN

To ensure a smooth and efficient process, please follow these steps:

1. Notification: Contact our customer service via email at contact@art-paint.shop before sending any items back.
2. RMA Number: Our team will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.
3. Packaging: Items must be returned in their original, unopened, and sealed packaging.
4. Labelling: Mark the package clearly with the mention: “Art Paint – Return”.

3. ELIGIBILITY & CONDITION OF GOODS

• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it.
• Original Packaging: It must be in the original, impeccable packaging.
• Loss in Value: The customer is liable for any loss in value if this is due to handling beyond what is necessary to check the nature, properties, and functionality of the goods.
• Sealed Goods: Paints, mediums, and binders must remain in their original sealed (unopened) state for health and safety reasons.

4. SHIPPING RETURNS

Please mail your product to the following address after receiving your RMA number:

Rave Painter's Shop UG
Hauptstr. 194
79739 Schwörstadt
Germany

• Return Costs: The direct costs of returning the goods are borne by the customer.
• Exceptions: Shipping costs are borne by the Store only for problems attributable to our processing (e.g., defective goods or delivery errors).
• Non-Refundable: Original shipping costs from the purchase are non-refundable. If you receive a refund, the cost of any return labels provided by us will be deducted from your total.
• Recommendation: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

5. REFUND PROCESS

• Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Timeline: Approved refunds will be issued within a maximum of 14 to 30 days from the date of reception.
• Method: The refund will be made using the same method of payment used for the initial transaction.
• Retention: We may refuse repayment until we have received the goods back or you have provided evidence of postage.

6. EXCLUSIONS (NON-RETURNABLE ITEMS)

The following items are strictly non-returnable:

• Gift cards.
• Opened/Unsealed Goods: Paints, chemical mediums, or solvents where the seal was removed after delivery.
• Customized Goods: Items made to your specifications or clearly tailored to personal needs (e.g., custom-mixed colors).
• Perishables: Goods that deteriorate rapidly.
• Mixtures: Goods that were inseparably mixed with other items after delivery.
• Late Returns: Items returned more than 14 days after the withdrawal notification.

7. EXCHANGES, GIFTS & DAMAGES

• Exchanges: We only replace items if they are defective or damaged. Please email contact@art-paint.shop to arrange an exchange.
• Transport Damage: If you find damage upon delivery, we strongly recommend drawing up a damage report in the presence of the courier.
• Gifts: If marked as a gift, you will receive a gift credit. If not marked as a gift, the refund goes to the original purchaser.

8. LATE OR MISSING REFUNDS

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card company (processing times vary).
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at contact@art-paint.shop.

9. NEED HELP?

Contact us at contact@art-paint.shop for any questions related to refunds and returns.