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We only ship to addresses in Albania, Andorra, Argentina, Armenia, Austria, Australia, Bahrain, Belgium, Bosnia, Brazil, Brunei, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Malaysia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zeeland, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vatican.
Find more on our Shipping & Delivery page.
Art-Paint Shop is exclusively an online store and does not have any retail space.
Due to security and privacy reasons we do not honour orders received by different means than the online shop.
We will be glad to answer your questions by email. Please write us at contact-us@art-paint.shop or use the contact form.
This means the item is currently out of stock but is already in transit from the manufacturer (e.g., Royal Talens or Da Vinci). You can still purchase it to "reserve" your place in line, and we will ship it as soon as it hits our warehouse.
Yes. We are official, authorized partners for every brand in our catalog, including Royal Talens, Da Vinci, Kreul, Marabu, and many others. This ensures that every tube and brush you purchase is authentic, fresh from the manufacturer, and covered by their respective warranties.
By operating as a "Modern Professional" digital-first shop, we eliminate the high overhead costs of physical storefronts. We pass these savings directly to you, ensuring that premium, professional-grade tools remain accessible to artists at every stage of their career.
Yes. For highly anticipated releases from our partner manufacturers, we often open pre-order windows. This allows you to secure your pigments before they hit the general market. These items are clearly marked with an estimated shipping date.
Our central operations and primary fulfillment hub are located in Schwörstadt, Germany. This strategic European location allows us to efficiently manage logistics for our global artist community across the EU, North America, and Asia.
Professional records are essential. All past invoices are stored in the "Orders" tab of your account. You can download them as high-quality PDFs for your studio's bookkeeping at any time.
Absolutely. Inside your Order History, simply click the "Re-order" button next to any previous purchase. This will instantly populate your cart with the exact same pigments and Series, saving you from searching for specific codes again.
You can reset your password by using the "Forgot password" link. If not, send us an email at contact-us@art-paint.shop.shop during normal business hours and we will reset it for you.
Make sure you click the login button and enter your correct information. If you have misplaced the password, you can request a new password. After entering your e-mail address in the appropriate field, you will receive an e-mail from us with which you can take the necessary steps. If necessary, check your spam folder.
If the problem persists, email us at contact-us@art-paint.shop.
For information on data protection, active cookies and data use, please refer to the Privacy Policy page.
Foreign customers within the EU are not charged VAT if they provide a valid VAT registration number for the shipping address during checkout. Please note that orders to German locations always include VAT regardless of the invoice country. Orders for addresses outside of the EU never include VAT. You can always edit your VAT registration number in your account.
No, you are welcome to check out as a guest. However, creating an account allows you to save your professional shipping preferences, view your order history, and access "re-order" shortcuts for your most-used pigments.
Absolutely. We use SSL encryption and industry-standard payment gateways (Stripe). We never store your credit card details on our servers.
We are artists, too. You can reach Elli, Calin, or our support team via the Live Chat icon during business hours or by emailing support@art-paint.shop. We typically respond to technical queries within 24 hours.
While guest checkout is always available, an account unlocks our Professional Suite. You can save multiple studio shipping addresses, track order history for tax/accounting purposes, and create "Favorites Lists" for your recurring pigment and medium needs.
Yes. Log into your dashboard, navigate to Account Details, and update your email. You will receive a verification link at your new address to confirm the change.
We prioritize your digital security. Art Paint Shop is fully GDPR compliant. We use industry-leading encryption, and we never store your credit card or payment details on our local servers; all transactions are handled via secure, vaulted gateways like Stripe.
Yes. If you wish to close your account and have your data removed from our active marketing lists, please contact our support team. We will process your request in accordance with global privacy standards.
Product availability can be seen in the information given at each article in the shop. If there are less than 2 products in stock you are notified below the article price.
You can order the number of products you need if a product is in low stock. The difference will be backordered and we will ship it to you for free once we get it from the manufacturer.
Please check whether you have reached the required minimum order quantity or the minimum order value.
For security reasons gift cards are sent automatically by the system by email you provided. Before completing purchase, please verify the correctness of the email address you provided.
Please check your inbox or your spam folder of your email service.
Please note that gift cards are not refundable.
If you don't find it of for any inquiries, email us at contact-us@art-paint.shop and we will be happy to help for you.
We work with following bonus system:
Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.
Immediately after completing your purchase, you will see a confirmation screen with your Order ID. Simultaneously, an automated confirmation email—the "Digital Receipt"—will be sent to your inbox. If you don’t see it within 5 minutes, please check your spam folder.
Yes. If you are logged into your artist account, your "Canvas" (cart) is automatically saved across devices. You can start your selection on a tablet and finalize the "Functional Power" checkout on your desktop.
The minimum order amount is 30€. However, to optimize your shipping-to-product ratio, we recommend consolidating your needs. Many artists find that ordering in "Studio Batches" provides the best value for international logistics.
Our base prices are consistent. However, the final total may adjust based on your local tax laws (VAT within the EU) or shipping zone. Our "Modern Professional" checkout clearly breaks down these costs before you confirm payment.
We offer you the following payment types: credit card, Affirm, Afterpay, Alipay, Bancontact, BECS, EPS, Giropay, EPS, Klarna, iDEAL, Multibanco, OXXO, Przelewy, SEPA, Sofort and WeChat, which will be indicated at the beginning of the ordering process. In the case of a credit card purchase, your credit card account will be debited once the order is placed by you. We reserve the right to dispatch all deliveries against prepayment. The Store reserves the right to change the available payment methods without prior notice.
Visit our Payment Policy page for more information
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Our secure payment provider is Stripe.
Although Stripe offers a multitude of payment options, it may not offer your preferred one. We are not in control of this process.
No, your own Klarna account is not a requirement.
Even when buying on account with Klarna, Art-Paint Shop is still the responsible party for answering general questions about products, delivery times, returns and the right of return.
Questions regarding outstanding charges or credits can be addressed directly to Klarna customer service in your country.
Yes, shopping with Klarna is possible for both private and business customers. You will receive your Klarna invoice with payment instructions via email directly from Klarna as soon as your order has been shipped. Please note that Klarna and not Art Paint Shop is the sender of this email.
We do not share personal information with third parties without your consent.
While our base currency is in EUR, our site features a dynamic currency switcher. You can view prices and complete your "Functional Power" checkout in USD, CAD, GBP, and more to avoid any confusion regarding exchange rates.
For orders within the European Union, the applicable VAT is included in the price. For international orders (USA, Canada, Asia), prices are shown exclusive of VAT, and you may be subject to local import duties depending on your country's regulations.
Yes. A professional PDF invoice is automatically generated for every order. You can download it instantly from your Customer Account dashboard or find it attached to your order confirmation email.
After completing an order, you will receive an order confirmation from us with the order details in short form for you to check.
A shipping confirmation together with the invoice and the tracking number will be sent once the order is completed and shipped..
Please note that our emails can end up in the spam folder. It is therefore advisable to check this if you do not receive a communication from us. If the problem persists, please contact us by email at contact-us@art-paint.shop.
For more information visit our Shipping and Delivery page.
If an item arrives damaged, take a photo and contact us within 48 hours.
Defects in the goods must be reported to us in writing or by telephone within 3 days of receipt of the goods.
The customer bears the shipping risk. In the case of shipments, the risk passes from us to the customer as soon as the shipment leaves our premises. This is customary in the trade and means that claims for damage or loss of the goods against the carrier (post office, forwarding agent) can only be made by the recipient.
To be able to resolve the issue quick, please report transport damage to us immediately after receipt of the goods by email at contact-us@art-paint.shop.
For more information visit our Shipping and Delivery and Return & Refund pages.
We offer premium shipping at customer's choice, service offered by our shipping partners DHL and DPD. Please note that the orders are prepared carefully usually in 3-5 business days. (subject to stock availability).
For more information visit our Shipping and Delivery page.
The warehouse is not at the same location as Art Paint Shop. In addition, we do not have retail space, therefore not possible to collect the goods and deliveries are made exclusively by shipping companies.
We use "expert-tier" packaging. Single sheets are rolled in heavy-duty tubes or flat-packed between acid-free boards. For jars and tubes, we use pressure-resistant sleeves to prevent leaks during high-altitude flights.
Standard shipping typically takes 7–12 business days. Express options via DHL or FedEx usually arrive within 3–5 business days.
For EU orders, VAT is included. For international orders (USA/Canada/Asia), duties depend on your local threshold. We provide all necessary customs documentation to ensure a seamless clearance process.
Yes. Once your order leaves our hub, you will receive a tracking link via email providing "doorstep-to-studio" visibility.
We wish to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem!
You can return your order or part of an order within 14 days after receipt of the goods. The goods shall be complete, still in their original package and have remained undamaged.
For more information visit our Returns & Refund Policy page
For returns the customer bears the costs, except if we sent the wrong product or the product is damaged.
Please read the Return & Refund Policy for more information.
If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately via email at contact-us@art-paint.shop. We will then gladly find a satisfactory solution to the problem.
Please read the Returns & Refund Policy for more information.
The right of return applies to all private customers (B2C). It does not apply to business customers (B2B)
Please read the Return & Refund Policy for more information.
Please read the Returns & Refund Policy for more information.
Once we receive and inspect your return at our hub, refunds are processed within 3-5 business days to your original payment method.
Yes. If you realized you ordered the wrong "Series" or medium, we can facilitate an exchange. Contact our team to hold the correct item while your return is in transit.
International returns follow the same 14-day window. However, please note that original shipping fees and any customs duties paid are non-refundable.
We use premium carriers with real-time tracking. If your package is marked as "Delivered" but you haven't received it, please contact us within 24 hours so we can open a claim with the carrier.
Because paint is a consumable product, we cannot accept returns once the seal is broken or the tube has been squeezed. We recommend purchasing a Dot Card or a 20ml sample tube for projects where color precision is critical.
Natural pigment separation is common in professional oils (especially with brands like Old Holland). Simply stir with a palette knife. However, if you believe the product is defective, send us a photo and we will replace it immediately.
We take great pride in our packaging. If a brush arrives misshapen, please contact us. We often provide a replacement or a guide on how to reset the shape using brush soap and warm water.
Items specifically sourced for you from our manufacturers (not kept in our regular inventory) are considered final sale and are non-returnable unless defective.
To maintain archival standards for our customers, we can only accept returns on full, unopened packs of paper to ensure the remaining sheets haven't been exposed to oils or humidity.
Absolutely. During the checkout process, you will find a "Gift Note" field. We will print your message on a premium, minimalist card and include it with the shipment—perfect for our "Gift an Artist" program.
We recommend joining our "Creative Catalyst" newsletter. It is a curated monthly digest of new product drops, artist interviews, and technical deep-dives into pigment chemistry. You can subscribe at the footer of any page.
Look for the "Acid-Free" and "100% Cotton" designations in our product descriptions. Wood-pulp papers can yellow over time; cotton rag ensures your work remains gallery-standard for centuries.
This is natural pigment sedimentation, common in high-end brands. It’s not a defect; it’s a sign of a high pigment-to-oil ratio. Simply stir the oil back in on your palette or blot the excess with a paper towel.
This depends on the "leanest" layer of your work. We recommend a removable UV-protective varnish (like Gamvar). If you're unsure, contact our team with a list of the materials you used, and we’ll provide a technical recommendation.
Generally, yes. Most professional brands are compatible (e.g., Golden with Winsor & Newton). However, we recommend staying within the same "system" (e.g., mixing heavy body with heavy body) to maintain consistent film strength and drying times across your canvas.
New metal nibs often have a protective oil coating. We recommend a quick dip in boiling water or a light pass through a flame to ensure the ink flows smoothly from the first stroke
Digital screens can lie. If accuracy is paramount, search our shop for "Dot Cards." These allow you to rehydrate and test the actual pigment on your specific paper before investing in full-sized tubes.
Yes. We have a dedicated category for granulating and "Super-Granulating" pigments for artists who want to add organic, sedimented textures to their washes.
